Confirming the authenticity of the SmartPuller
A genuine SmartPuller is a quality product developed and manufactured by Autorobot Finland Oy. Cheap Chinese copies of the original Autorobot SmartPuller products have also been found on the market, which have even been marketed under the original Autorobot SmartPuller products’ images and sales materials. These counterfeit products have even used copied Autorobot brand stickers.
Original SmartPuller products manufactured by Autorobot Oy have been manufactured in Finland and they are of familiar, durable and long-lasting Autorobot product quality. The product has a patent in Finland, and international patent applications are being processed in several countries and continents.
The sale of counterfeit SmartPuller products violates the product rights of original Autorobot SmartPuller products, and once the patent enters into force, the use of a counterfeit product is also illegal. In addition, these cheap counterfeit products do not meet the product features of original Autorobot SmartPuller products, and in case of failure they may cause hazards to both the user of the device and other people and materials in the environment.
How can I ensure the authenticity of the SmartPuller?
- You can find a “Genuine authentic” hologram sticker on the product (from September 2017), see more information here.
- The product is delivered with a certificate of guarantee, which includes instructions for an extended guarantee for registered customers (from September 2017), see more information here.
- You have purchased the SmartPuller from Autorobot Finland Oy’s authorised reseller or directly from Autorobot Finland Oy/from SmartPuller’s online store (limited countries). Any contacts made via this SmartPuller website shall automatically be referred to official resellers for handling or shall be processed at Autorobot Finland Oy.
If you notice anything suspicious in the products that are on the market, or you are unsure of the authenticity of a SmartPuller you have purchased, we kindly request that you contact us by email firstname.lastname@example.org or by phone +358 10 322 5711 / +358 50 4080937.