SmartPuller webshop terms and conditions of sales
These general conditions of sales apply to the webshop of SmartPuller. The webshop is owned by Autorobot Finland Oy (also known as seller or called “we”), registered address: Yrittäjäntie 23, 70150 Kuopio, FINLAND. VAT number: FI21367426.
All prices are in line with a valid price list of the product on the contract date. If a customer is logged onto the webshop as a company which has a valid EU VAT number, prices will be displayed without VAT in the cart before checkout. In cases the buyer is a private customer, the prices shown include VAT. Shipping and handling charges (if any) will apply in addition to the sales price indicated on the webshop. The final product price is always the price indicated in the webshop when customer places an order.
Autorobot Finland Oy reserves the right to change prices at any time.
General term of payment is advance payment by a credit card or wire transfer. Credit card payments are made on third party websites and Autorobot Finland Oy does not take responsibility for any disruptions that may occur on these third party websites. We accept the following credit cards: MasterCard, Visa, American Express and Diners Club. No orders will be shipped until funds have reached our account.
Our delivery charges depend on the chosen method of delivery. UPS Standard delivery is usually included in the basic price. Possible additional delivery charges will automatically be calculated in checkout and added to the total sum of the order.
Delivery time and methods
Delivery time is comprised of processing and shipping and it is usually between 3-24 business days. Shipments are sent out from Monday to Friday excluding national holidays. After the order has been placed, Autorobot Finland Oy will confirm the delivery time and handle the order usually within a few days. We use UPS or DHL shipping services for shipments to European countries.
|Shipping method||Cost||Processing time||Shipping time||Shipping countries|
|Standard shipping||Free||1-17||5-7||Denmark, |
the United Kingdom
|Express shipping||65 EUR/pcs (+VAT)||1-17||2-3|
The above stated are our normal delivery times, but Autorobot Finland Oy does not guarantee that the delivery in certain cases does not exceed the stated delivery times. Furthermore Autorobot Finland Oy is not responsible for any delays caused by UPS, DHL or other shipping companies. The seller is not obliged to pay any sorts of fees or compensation for damages to the other party due to delayed delivery.
Cancellation and return policy
The customer is obliged to check the shipment within fourteen (14) days and to get to know the instruction manual of the product before use. Product suitability of the intended use must be carefully looked at before installation or use.
The customer is entitled to cancel the order within fourteen (14) days after receipt of the product in accordance with the Consumer Protection Act. Return Policy applies to unused products. If the product is not in selling condition or it shows signs of use or damage (due to reasons of customer dependent), we reserve the right to compensation. Shipping fees will be charged when returning goods.
Orders may be cancelled and / or returned with our written approval only. Custom manufactured items are not returnable. No credit will be given on unauthorized returns. Shipments refused by customers and returned to Autorobot Finland Oy will be treated as unauthorized returns.
If goods have been damaged or they are otherwise faulty, the buyer must notify Autorobot Finland Oy about it immediately and no later than within 8 working days from receiving the delivery. Any claims must be made in writing to the seller. Autorobot Finland Oy has the right to repair the damages or to replace the product with another one. The buyer must inspect the quality of the goods and the correctness of the delivery when receiving it. Shipping fees will be charged when returning goods.
All products that appear on our websites or in our catalogs are warranted by Autorobot Finland Oy. The warranty covers material and manufacture defects. No warranty is provided on labor or loss of business revenue and profits.
The following circumstances are regarded as grounds for discharging from liability (force majeure) if they occur after both parties have come to an agreement and prevent from fulfilling it. The war, rebellion, strike, energy supply interruption, fire, thunderstorm or other natural phenomena, missing raw material or similar delivery issues, interruption or other unusual causes entitle us to reject orders completely or partially or to postpone delivery.
All disagreements between the buyer and the seller, which cannot be otherwise settled, will be solved in the local municipal juridical body of the seller.
THESE GENERAL TERMS AND CONDITIONS OF AUTOROBOT FINLAND OY BECOME EFFECTIVE ON DECEMBER 16TH 2016 AND ARE VALID UNTIL FURTHER NOTICE UNLESS OTHERWISE AGREED BETWEEN THE SELLER AND THE BUYER.
Placing an order in the webshop (buying) is allowed only if the buyer complies with these general terms and conditions. At the moment goods may be sold and shipped to the following countries: Denmark, the Netherlands and the United Kingdom. Approval of these terms is required before the transaction is confirmed.